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Learn how and why a Hosted Solution is right for you.

 

EMA - Efficient, Interactive Broadcast Communication

The Enhanced Messaging Application ensures consistent, timely outbound voice broadcast communication to large numbers of clients, employees or other groups.  Since it is a hosted, pay-for-use solution, costs can be tightly controlled.

  • Generate incremental value through targeted, interactive campaigns.
  • Notify existing clients about new products, services or promotions through an outbound campaign without having agents dial or speak to the customer unless the customer responds to the message prompt.
  • Market extended warranty to customers whose standard warranty is about to expire and provide the option to speak directly with an agent.
  • Improve customer service quality through timely, low-cost outbound campaigns.
  • Survey customers after the delivery of a product or service to gauge their satisfaction.
  • Quickly send notification of a scheduling change or emergency to a large audience.
  • Notify families of urgent school closings.
  • Notify customers and employees of business interruptions.
  • Call out to emergency services personnel for extra staff.

 

Features

  • Activate large callouts easily from our customer web interface
  • Broadcast to any group based on your custom databases
  • Demonstrate respect for your listener with our permission granting option
  • Broadcast voice messages to your custom lists instantly or control the pace of delivery with our "throttle" feature to adjust for call centre capacity or staffing constraints
  • Make communications a two-way street with built-in polling and voice message capture - or optionally transfer callers to your contact    centre for immediate follow-up
  • Quick deployment & implementation with no hardware or software  investment
  • Access your campaign data in real time from anywhere via the web.

Ideal for the following applications

  • Product recalls, promotions or thank-you messages.
  • Emergency notifications for urgent school closings or evacuations.
  • Investor relations notifications with feedback.
  • Service industry quality of service surveys.
  • Delivery confirmation for audit purposes.
  • Collection of past due accounts.
  • Warranty expiry notifications.
  • Minor-league sports field closings or AGM notices.
  • Political candidate communications and polling.
  • Local government communication to residents regarding planning meetings or community events.

 

Call Flow

Of course EMA also provides comprehensive and detailed historical reporting on all of the activity that occurs during your outbound campaigns. This information provides you everything you need for analysis of any prior campaigns and to identify areas where you can increase productivity even further on your next campaign.

 

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