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Learn how and why a Hosted Solution is right for you.

 

The business phone system that means big business

If your company is already handling a lot of calls, you're going to need a business phone system that can keep up. Your ideal system would allow an unlimited number of extensions, would never ring busy, would improve productivity with ACD queuing, would constantly update itself with all the latest features without your help, and would keep costs under tight control. The HCC Enterprise offers it all. Take a look at some of the features:

Call Allocator.
Allocator is a hosted, carrier class, high volume call routing engine that uses a highly sophisticated filtering model and rules engine for call routing. Allocator has been designed to provide companies with intelligent network based call routing for disaster recovery, regionalization, language/business hours based logic. Allocator is totally self-administered via a secure web interface.

ACD queuing.
The heart of a big-business phone system, ACD queuing correctly connects calls when the callers know what they want but not who they want. Our HCC Enterprise solution implements full ACD queuing with even call distribution, skills-based call routing, overflow queues, self-managed agent presence, and real-time queue monitoring. Does yours?

Skills-based call routing.
Make sure calls to any department are answered by your most capable people first, while letting newer employees come up to speed at a more measured pace. You can even let people from different departments automatically support each other when one group is overloaded, reducing the need for new hires.

Call logs and real-time system monitoring.
You can know what's happening with your business phone system at all times, as well as what happened yesterday, or last week. Tweak your organization as needed to provide the very best service to your customers.
Bridge multiple locations with no hardware. Let employees work wherever is best, but keep them fully integrated into your business phone system, without paying for extra hardware or tie lines.

Reliability that won't quit.
If your phone system is down, you're out of business. Every minute of downtime can mean thousands in lost sales and goodwill. Hosted Communications Ltd. doesn't just back up your data so it can be restored in an emergency, it tries to eliminate downtime by use of redundancy and fault tolerance. We've demonstrated over five 9's of system reliability (99.999%) for over two years.

No busy signals.
Our fundamental commitment to our customers is a No Busy Signal or Ring-No-Answer guarantee.

Forward voice or fax mail to any employee, anywhere in the world.
You can get messages in a wide variety of ways, without ever losing touch. And with HCC Enterprise, web and email message delivery doesn't come with an additional cost.

Save thousands or millions in capital costs.
Why pay a high hardware bill when you can lower costs and increase flexibility by going virtual?

Save even more on maintenance costs.
With HCC Enterprise, you will no longer need to pay for support and upgrade of your PBX system. We keep our system constantly up to date with the latest features. You don't need to hire or contract for PBX support services. You don't even have to pay a receptionist!

 

Features

  • Activate large callouts easily from our customer web interface
  • Broadcast to any group based on your custom databases
  • Demonstrate respect for your listener with our permission granting option
  • Broadcast voice messages to your custom lists instantly or control the pace of delivery with our "throttle" feature to adjust for call centre capacity or staffing constraints
  • Make communications a two-way street with built-in polling and voice message capture - or optionally transfer callers to your contact    centre for immediate follow-up
  • Quick deployment & implementation with no hardware or software  investment
  • Access your campaign data in real time from anywhere via the web.

Ideal for the following applications

  • Product recalls, promotions or thank-you messages.
  • Emergency notifications for urgent school closings or evacuations.
  • Investor relations notifications with feedback.
  • Service industry quality of service surveys.
  • Delivery confirmation for audit purposes.
  • Collection of past due accounts.
  • Warranty expiry notifications.
  • Minor-league sports field closings or AGM notices.
  • Political candidate communications and polling.
  • Local government communication to residents regarding planning meetings or community events.

 

When a standard PBX system makes sense

  • All employees are physically located in the same office
  • High up-front costs are acceptable if the monthly cost is the lowest possible
  • The company wants the cheapest solution available regardless of capability
  • There is no need for toll-free service for callers
  • There is little likelihood of change in company size

When a hosted service like Hosted Contact Centre is the better choice

  • Some employees telecommute or work away from the main office
  • There is no main office - the company uses a "virtual" office
  • High up-front costs are not acceptable
  • The company wants to offer toll-free calls to its customers
  • Small companies
  • Companies that expect their needs to change
  • Incoming call capacity needs to be high
  • Fault tolerance and system reliability are important
  • There is no desire to dedicate employees or contract outside for PBX support
  • The PBX system needs to offer a complete set of features like true ACD queuing

 

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