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Learn how and why a Hosted Solution is right for you.

 

Get the best for the least

Our HCC Lite (Hosted Contact Centre Lite) Service gives even the smallest companies the call routing advantages of the largest enterprises in the world. With our HCC Lite phone service, you pay just pennies a day and get all the features of a high end PBX. And with no hardware or software to buy, install, maintain or upgrade, it has huge cost advantages over other approaches. Send calls to a home office with the home PBX service that will give your callers a professional, "big-business" image. It's all part of the HCC Lite Service from Hosted Communications Ltd. Here are some of the features that can help you most:

Low cost.
Getting HCC Lite phone service from Hosted Communications Ltd. means eliminating the up-front costs for hardware PBX equipment. Current industry estimates indicate that a hardware PBX system has an up-front capital cost of $500 to $2,000 per user for the PBX, installation, initial support, telephones and lines. The HCC Lite Service from Hosted Communications has a low initial setup cost much less than a PBX! You will still need telephones and lines, but since we can route calls anywhere, you can use existing home phones, or cell phones. We can even enable you to set up a "virtual office" with no central office space, saving you money on rent, utilities, and more.

Affordable upgrade path.
Many small businesses change PBX equipment every two years or so, as they grow. They trade in a home PBX for a small business PBX. Then they trade that for a larger system. Each time they outgrow their old system, they are forced to pay huge upgrade or replacement fees. Our HCC Lite PBX customers start with very low costs, and can upgrade as their requirements and business grows without the cost of equipment changes. Due to our capacity on demand model you only pay for what you use.

Features, features, features.
Our HCC Lite phone services work just like our larger systems, and offer most of the same features. Unlike competing systems that make you pay extra for a dial-by-name directory, or email delivery of voice and fax mail, we include a broad range of enhanced features at no additional cost.

 

Features

  • Activate large callouts easily from our customer web interface
  • Broadcast to any group based on your custom databases
  • Demonstrate respect for your listener with our permission granting option
  • Broadcast voice messages to your custom lists instantly or control the pace of delivery with our "throttle" feature to adjust for call centre capacity or staffing constraints
  • Make communications a two-way street with built-in polling and voice message capture - or optionally transfer callers to your contact    centre for immediate follow-up
  • Quick deployment & implementation with no hardware or software  investment
  • Access your campaign data in real time from anywhere via the web.

Ideal for the following applications

  • Product recalls, promotions or thank-you messages.
  • Emergency notifications for urgent school closings or evacuations.
  • Investor relations notifications with feedback.
  • Service industry quality of service surveys.
  • Delivery confirmation for audit purposes.
  • Collection of past due accounts.
  • Warranty expiry notifications.
  • Minor-league sports field closings or AGM notices.
  • Political candidate communications and polling.
  • Local government communication to residents regarding planning meetings or community events.

 

When a standard PBX system makes sense

  • All employees are physically located in the same office
  • High up-front costs are acceptable if the monthly cost is the lowest possible
  • The company wants the cheapest solution available regardless of capability
  • There is no need for toll-free service for callers
  • There is little likelihood of change in company size

When a hosted service like Hosted Contact Centre is the better choice

  • Some employees telecommute or work away from the main office
  • There is no main office - the company uses a "virtual" office
  • High up-front costs are not acceptable
  • The company wants to offer toll-free calls to its customers
  • Small companies
  • Companies that expect their needs to change
  • Incoming call capacity needs to be high
  • Fault tolerance and system reliability are important
  • There is no desire to dedicate employees or contract outside for PBX support
  • The PBX system needs to offer a complete set of features like true ACD queuing

 

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