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Learn how and why a Hosted Solution is right for you.

 

Big business communication from a small business PBX

In a small company, good communication with customers and suppliers is critical. But most small businesses can't afford to buy or maintain expensive phone systems. Hosted Communications Ltd. has the perfect small business PBX solution, HCC Standard Business Service. Our virtual phone system is easy on the wallet but it has all the features of high-priced systems. With our HCC Standard business phone system, you're not getting a small PBX with limited capabilities. Instead, you're sharing a feature-rich high-end PBX at very low cost. Here are some of the things you can do with the HCC Standard Business Service:

Reduce costs.
With no hardware or software to buy or maintain, you save cost in many ways. There is no big capital outlay for a new system. You don't have to hire and train someone to do phone support. You get all the high-end features you need without paying extra. And you don't need to hire a receptionist to answer incoming calls. Our small business phone system does it for you.

Get a professional presence.
You can greet your callers with a custom, professional business greeting every time they call. They'll know your company is a real, solid business. And advanced features like ACD queuing will handle the calls efficiently, ensuring minimum wait times and correct routing.

Distribute your workforce.
With HCC Standard Business phone system, you can route incoming calls to any type of phone, anywhere. This lets your employees work from the office, from home, work sites, or on the road. Try doing that with a typical small business PBX. You can even move to a completely "virtual" office, eliminating the expense of office rent.

Pay as you grow.
Small businesses often start with a small PBX and have to buy new systems as they grow - or else they pay too much up-front, trying to make sure their system will be big enough to handle future growth. Our HCC Standard Business Solution lets you start as small as you want and grow to unlimited size, while only paying for what you need.

Never ring busy.
With a traditional PBX you often have to buy extra phone lines just to keep callers from hearing a busy signal. Hosted Communications Ltd. customers just make sure every employee has a working phone (cellular, land line, or VoIP) and never worry about ringing busy. We've got a huge number of incoming lines, and we automatically allocate more lines to your business whenever you need them.

Get the features you need at a price that makes sense. Our virtual phone system includes all of the major features you want, and most are included without extra fees. None of our competitors offer as many features as Hosted Contact Centre, and most charge extra for the few things they offer, like dial-by-name directories or email delivery of voice and fax messages. Don't settle for low-end voicemail or fax systems masquerading as a virtual phone system.

 

Features

  • Activate large callouts easily from our customer web interface
  • Broadcast to any group based on your custom databases
  • Demonstrate respect for your listener with our permission granting option
  • Broadcast voice messages to your custom lists instantly or control the pace of delivery with our "throttle" feature to adjust for call centre capacity or staffing constraints
  • Make communications a two-way street with built-in polling and voice message capture - or optionally transfer callers to your contact    centre for immediate follow-up
  • Quick deployment & implementation with no hardware or software  investment
  • Access your campaign data in real time from anywhere via the web.

Ideal for the following applications

  • Product recalls, promotions or thank-you messages.
  • Emergency notifications for urgent school closings or evacuations.
  • Investor relations notifications with feedback.
  • Service industry quality of service surveys.
  • Delivery confirmation for audit purposes.
  • Collection of past due accounts.
  • Warranty expiry notifications.
  • Minor-league sports field closings or AGM notices.
  • Political candidate communications and polling.
  • Local government communication to residents regarding planning meetings or community events.

 

When a standard PBX system makes sense

  • All employees are physically located in the same office
  • High up-front costs are acceptable if the monthly cost is the lowest possible
  • The company wants the cheapest solution available regardless of capability
  • There is no need for toll-free service for callers
  • There is little likelihood of change in company size

When a hosted service like Hosted Contact Centre is the better choice

  • Some employees telecommute or work away from the main office
  • There is no main office - the company uses a "virtual" office
  • High up-front costs are not acceptable
  • The company wants to offer toll-free calls to its customers
  • Small companies
  • Companies that expect their needs to change
  • Incoming call capacity needs to be high
  • Fault tolerance and system reliability are important
  • There is no desire to dedicate employees or contract outside for PBX support
  • The PBX system needs to offer a complete set of features like true ACD queuing

 

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