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Learn how and why a Hosted Solution is right for you.

 

Which Hosted Contact Centre Service should you choose?

It depends on the size of your company and the specific features you need. Our SOHO Service is a low-cost way for the smallest companies to get started with Hosted Contact Centre. The Small Business Service is meant for companies of 1 to 25 employees that want our entire set of features, while our Corporate Service is meant for even larger companies.

 

Hosted Solution vs Traditional PBX
Cost
:

Knowing what a PBX system will cost requires understanding how the system works and what associated costs will be incurred. It's not as simple as saying hosted systems cost less because you don't have to pay for hardware. Nor is it as simple as saying that PBX hardware is cheaper in the long run because you don't have to pay for incoming calls. In general, a hosted service, like Hosted Communications, will be less expensive to get started, regardless of the size or complexity of the system. It will also have lower support costs because the support is done by the service provider. Very often, Hosted Contact Centre costs fall under operating budgets rather than capital budgets, making the approval process much easier.

Given a payback period of over 10 years, there is no reason for a small company that wants to offer toll-free service to its customers to ever use a premise-based PBX. Even larger companies in this situation would have to examine long term plans closely before a choice was made to implement a hardware PBX. Remember also that a hosted service is scalable and can easily grow with company needs. A hardware system has a finite capacity that the company may outgrow.

When a standard PBX system makes sense

  • All employees are physically located in the same office
  • High up-front costs are acceptable if the monthly cost is the lowest possible
  • The company wants the cheapest solution available regardless of capability
  • There is no need for toll-free service for callers
  • There is little likelihood of change in company size

When a hosted service like Hosted Contact Centre is the better choice

  • Some employees telecommute or work away from the main office
  • There is no main office - the company uses a "virtual" office
  • High up-front costs are not acceptable
  • The company wants to offer toll-free calls to its customers
  • Small companies
  • Companies that expect their needs to change
  • Incoming call capacity needs to be high
  • Fault tolerance and system reliability are important
  • There is no desire to dedicate employees or contract outside for PBX support
  • The PBX system needs to offer a complete set of features like true ACD queuing

 

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